Compliance Handshake

Compliance Handshake by Neosurf functions through a multi-faceted approach:
Direct API Integration: We’ve enhanced our existing API to include seamless KYC and player information sharing. The KYC Handshake, a cornerstone of Compliance Handshake by Neosurf, utilises two specific API calls for efficient data exchange.

Bespoke Reporting: Our Decision Science team provides in-depth analysis of transactional and behavioural data upon request, offering valuable insights tailored to your needs.
Specialised Services: Additional Compliance Handshake by Neosurf elements, such as affordability checks and responsible gaming initiatives, are delivered via bespoke channels, each customised to optimise service delivery and data utility.
This comprehensive structure ensures that Compliance Handshake by Neosurf adapts to various compliance requirements whilst maintaining data integrity and ease of use.

Compliance Handshake by Neosurf provides data to support compliance efforts, including:

• KYC information, such as name, date of birth, email, account ID, address, phone number, and government ID number. This is shared through our initial KYC Handshake call during transactional confirmation, without the need for ID documents.
• A second KYC Handshake call involves KYC data from an operator sent to Neosurf. This supports AML processes for payouts and allows Neosurf to obtain consent and access, facilitating payouts to a Neosurf Wallet if an account is not yet established.
• Transaction history related to Neosurf payments, offering insights into patterns, geography, and age verification as needed, is provided upon request or through regular setups.
• Self-imposed gambling limits or budgets that apply across all operators where players can deposit via Neosurf.
• Aggregate data concerning payment type, frequency, timing, value, volume, velocity, and behavioral patterns.

Additionally, we plan to share real-time affordability data in the UK through a new partnership with Do-Trust, coming soon. We are currently working on the timing and transactional reactions for sharing this data. Neosurf and similar payment methods are often overlooked in affordability measures, so we have proactively contributed our data to Do-Trust and are in discussions to implement similar measures in the US, Canada, Brazil, Mexico, and throughout the EEA.

Compliance Handshake by Neosurf contributes to various compliance areas by providing:

• Anti-Money Laundering (AML) support: Through KYC data sharing and transaction monitoring.
• Responsible Gaming insights: Access to self-imposed limits and spending patterns alerts, insights to players interaction with our own responsible gaming tools
• Affordability Checks: Via data sharing (upcoming feature).
• Transaction Monitoring: With support from our Decision Science team, including analysis of payout activity and withdrawal patterns.

Yes, we recognise that regulatory requirements vary across regions. Compliance Handshake by Neosurf is designed to be highly configurable, enabling us to align shared data with the specific regulatory needs of operators in different areas where we operate. You can view our operational map for more details.

For instance, in Canada, we have collaborated with AGCO/IGO, and in the Netherlands, with KSA. By establishing direct relationships with these authorities, we ensure our products comply with local gambling regulations and have gained their approval. In Canada, by using our wallet for purchased vouchers and conducting KYC checks, we overcome prepaid card restrictions, facilitating wallet transactions exclusively in Ontario.

In the Netherlands, every voucher and wallet transaction is traceable. Players must provide their data and undergo verification to spend on gambling sites, and the KSA has accepted our compliance with their rules.

In the US, we maintain direct regulatory relationships at the state level, ensuring our awareness of data sharing requirements supports our operators effectively.

Neosurf envisioned a novel approach to delivering payments while supporting various departments within our operators to meet their requirements. Compliance Handshake by Neosurf embodies our proactive strategy in addressing operators’ compliance needs. We advocate for all payment companies to join us in this initiative, contributing to sustainable business growth and ensuring player safety.

Compliance Handshake by Neosurf supports your responsible gaming initiatives by providing access to relevant data such as self-imposed gambling limits or budgets that the player uses across all their operators websites, and is possible to share spending pattern alerts. This information can assist you in monitoring player behaviour associated with our payment method.  We also deliver education and supportive tools. We can share how these are used and directly per player with consent.

Yes, Compliance Handshake by Neosurf supports the traceability of Neosurf prepaid voucher deposits. This feature aims to remove misconceptions about anonymity and high-risk categorization of our voucher deposit payments, providing transparency and security for transactions using our payment method.

We prioritise data security. All data shared through Compliance Handshake by Neosurf is encrypted and transmitted via secure channels. We adhere to relevant data protection regulations and regularly update our security protocols. For picture ID verification, we have specific processes in place to support secure and speedy account verification.

To understand how Compliance Handshake by Neosurf can support your compliance efforts for Neosurf transactions, please reach out to our team. We’ll provide detailed information about our data-sharing services and discuss how they can be integrated with your existing compliance processes.