{"id":25845,"date":"2021-04-29T08:30:23","date_gmt":"2021-04-29T08:30:23","guid":{"rendered":"https:\/\/business.neosurf.com\/neosurf-supera-consistentemente-el-90-de-satisfaccion-del-mercado\/"},"modified":"2025-05-27T10:30:13","modified_gmt":"2025-05-27T10:30:13","slug":"neosurf-supera-consistentemente-el-90-de-satisfaccion-del-mercado","status":"publish","type":"post","link":"https:\/\/business.neosurf.com\/es\/neosurf-supera-consistentemente-el-90-de-satisfaccion-del-mercado\/","title":{"rendered":"Neosurf supera consistentemente el 90% de satisfacci\u00f3n del mercado"},"content":{"rendered":"

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Neosurf supera consistentemente el 90% de satisfacci\u00f3n del mercado<\/h1>\n

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29<\/p>\n

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Abril, 2021<\/p>\n

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Neosurf, el m\u00e9todo de pago alternativo de renombre mundial que permite a los jugadores y apostadores pagar en l\u00ednea sin utilizar tarjetas de cr\u00e9dito y sin revelar informaci\u00f3n personal, ha logrado lo que muchas empresas B2B aspiran.<\/p>\n

Mediante el establecimiento de un Equipo de Relaciones con el Cliente dedicado que ha construido un modelo de respuesta din\u00e1mico que no solo resuelve las consultas de los comerciantes, sino que va al coraz\u00f3n del evento planteado para asegurar que no se convierta en un problema recurrente, la marca Neosurf se ha establecido como l\u00edder del mercado en satisfacci\u00f3n del cliente.<\/p>\n

El Equipo y el Modelo fueron establecidos por Neosurf en respuesta a la retroalimentaci\u00f3n que recibieron de los usuarios de otros sistemas de pago y clientes potenciales, decepcionados por la falta de atenci\u00f3n al cliente proporcionada por los competidores de Neosurf. En el centro de la construcci\u00f3n estaba el simple imperativo de que la marca Neosurf deber\u00eda ser reconocida como aquella que tiene un inter\u00e9s genuino en los clientes y, en conjunto con el equipo de ventas, proporciona soluciones centradas en el cliente. <\/p>\n

Trabajando con la lista en constante crecimiento de comerciantes que aceptan pagos de Neosurf, el modelo analiza cada consulta \u201cticket\u201d planteada, inicialmente priorizando la respuesta para que un cuarto se resuelva dentro de las 5 horas y dos tercios dentro de un m\u00e1ximo de 7 d\u00edas.<\/p>\n

Pero la resoluci\u00f3n es el inicio de un proceso que luego examina el problema desde la perspectiva del comerciante, identificando por qu\u00e9 surgi\u00f3 y qu\u00e9 debe hacerse para asegurar que no haya repetici\u00f3n.<\/p>\n

Al categorizar tanto el ticket como el comerciante asociado, Neosurf rastrea qu\u00e9 comerciantes se beneficiar\u00edan de cualquier tutor\u00eda espec\u00edfica de incorporaci\u00f3n y formaci\u00f3n adicional, y tambi\u00e9n qu\u00e9 \u00e1reas de negocio merecen atenci\u00f3n para mejorar la experiencia del usuario.<\/p>\n

Ser proactivo para abordar tales \u00e1reas est\u00e1 en el coraz\u00f3n de su \u00e9xito. Cuando los problemas t\u00e9cnicos estaban resultando consumidores de tiempo para resolver, el equipo de atenci\u00f3n al cliente de Neosurf reclut\u00f3 un recurso t\u00e9cnico espec\u00edfico para tratar los problemas t\u00e9cnicos de los comerciantes directa y prontamente. <\/p>\n

El compromiso cercano con los comerciantes proporciona la validaci\u00f3n.<\/p>\n

Los informes de retroalimentaci\u00f3n del cliente Apco pay indican, \u201c\u2026.siempre respuestas r\u00e1pidas y \u00fatiles..\u201d, pero igualmente importante, el n\u00famero de \u201ctickets\u201d planteados se ha reducido en m\u00e1s del 50% solo en un per\u00edodo de tres meses.<\/p>\n

La Directora Comercial de Neosurf, Andrea McGeachin, coment\u00f3, \u201cEn un sector de la industria donde las puntuaciones de promotores de clientes frecuentemente resultan ser inaceptablemente bajas, Neosurf ha puesto sin verg\u00fcenza la satisfacci\u00f3n del comerciante firmemente en el coraz\u00f3n de la propuesta de Neosurf. Nuestro enfoque no solo es el correcto para los comerciantes, sino que tambi\u00e9n hace que nuestro negocio sea m\u00e1s eficiente y optimiza la lealtad del cliente.\u201d<\/p>\n

<\/span><\/p>\n

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Neosurf, el m\u00e9todo de pago alternativo de renombre mundial que permite a los jugadores y apostadores pagar en l\u00ednea sin utilizar tarjetas de cr\u00e9dito y sin revelar informaci\u00f3n personal, ha logrado lo que muchas empresas B2B aspiran.<\/p>\n","protected":false},"author":3,"featured_media":24525,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[160],"tags":[],"class_list":["post-25845","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-support-es"],"yoast_head":"\nNeosurf supera consistentemente el 90% de satisfacci\u00f3n del mercado | neosurf<\/title>\n<meta name=\"description\" content=\"Neosurf, m\u00e9todo de pago online para 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